Privacy Policy

Privacy Policy

Introduction

Welcome to https://carpet-cleaning-services.storysurge.net! We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users of our website, applications, services, and products. By using our platform, you agree to the terms described here, which are in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCUT Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our digital presence, including:

Please note that this policy does not extend to third-party platforms, applications, or services accessed via links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with such services.

Processing Activities

This Privacy Policy governs your interactions when:

  • You sign up for an account and use our applications as an authorized user.
  • You visit or navigate through any of our websites linked to this policy.
  • You communicate with us via emails, phone calls, text messages (SMS), or other channels.

Personal Data Collection

We collect various types of personal information from users, which includes:

  • Account Information: Details related to your user account creation and maintenance, such as username, email address, and password.
  • Payment Information: Credit card details, billing addresses, and transaction records for processing payments.
  • Financial Information: Bank account numbers or other financial data required for specific transactions.
  • Purchase Information: Items bought, purchase history, and order details.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for service provision and analytics.
  • Location Data: Geographic location information provided when using our services on a mobile device.
  • Feedback: Your comments, reviews, and responses to surveys or feedback forms.
  • Social Media Information: Details from social media platforms if you choose to connect them with your account.
  • Product Information: Preferences, customization choices, and product interactions for personalized recommendations.

We collect this data through various methods: user input forms, application interactions, browser settings, analytics tools, and third-party service providers.

Cookies

We use cookies to enhance user experience and gather analytical insights. Cookies are small text files stored on your device by our website or applications. They can be categorized as:

  • Strictly Necessary: Essential for navigating the site and providing services.
  • Preference: Remembering user preferences and settings.
  • Analytics: Collecting information about how visitors use our site, including pages visited and time spent.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the retention period expires or when the purpose is no longer applicable, we delete or anonymize the data securely.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing industry-standard encryption protocols for secure data transmission and storage.
  • Engaging secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

User Rights (depending on jurisdiction)

In accordance with applicable laws, users have certain rights regarding their personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: Ability to rectify inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Request for deletion of your personal data under specific circumstances.
  • Restriction: Limitation on the processing of your data in certain situations.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Right to be free from discrimination based on refusal to provide or withdraw consent.

To exercise these rights, please contact our privacy team at your earliest convenience. We will respond to valid requests within the time frame as required by law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically to stay informed about our data practices.

Contact Information

For any inquiries related to privacy, data requests, or complaints, please contact us:

We appreciate your trust in our company, and we are committed to maintaining the highest standards of data protection.